Team Leader Product Implementation Job in Greythr

Job Description About Greytip: Greytip Software is India s no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide. greytHR - India s 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 20,000+ businesses, we touch the lives of 20,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee Onboarding & Offboarding and much more. Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in Dubai. About Department: The Implementation / Delivery Department is responsible for onboarding the customer and ensuring the client s project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose : We are looking for passionate, professional and customer focused individuals who will be responsible for Managing a Team of 6-7 members, Onboarding New Customers, Ensuring Timely Deliverables of greytHR application for ensuring successful project completion with expected results for our clients. Preferred Functional Knowledge: Excellent verbal and written English communication skills. Proficiency in Hindi / Telugu / Tamil / Malayalam will be an added advantage. Proficiency in MS Excel Office Suite. Strong eagerness towards learning Flexible with working hours as per project needs. Strong People Managing Skills. Key Responsibility: Post acquiring greytHR product expertise, you will act as a Team Lead Product Implementation (HR & Payroll) to enable clients leverage greytHR for their daily business needs. .Specifically you will: Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation, customer support. Proactively build strong Internal Team, customer relationships to understand client requirements, and Solutionize either through configurations or workarounds to address client specific requirements. Ensuring Team is delivering the application in a time bound and professional manner. Address customer requirements, port client data, provide user training and support, thus enabling the customer to utilize the application for their day to day use and deriving maximum value from the application. Actively contribute to continuous improvement in the areas of Team Development, Coordination , Implementation process, Product Enhancement and World Class customer experience. Tools experience if any: Microsoft Excel MS Access & SQL ( Optional ) Customer support tools, such as Zendesk, Freshdesk etc will be a value add. Qualification and Experience: Must be a graduate in any discipline. Must not have a gap of more than 3 years. At least 4+ years corporate exposure with customer interaction. Knowledge of Indian Payroll statutory compliances. Experience in client engagement and query resolving through effective telephone and email communication. Team building approach with the ability to overlook the Team and get the expected results. Should have had at least 3 direct reports in the previous role. Benefits: Excellent learning and development opportunity in the functional areas of HR & Payroll and its automation. Great team members & energy filled work environment. Maximum exposure in Service based industry with various customer interactions. Flexibility of working Remotely or Office Premises. Compensation as per Market Standards.