Asst - Manager Operations & Client Relationship (female) Job in Globosoft Solutions Pvt Ltd

Asst - Manager Operations & Client Relationship (female)

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Job Summary

We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.

Requirements

  • Proven experience as a Client Relations Manager or Relationship Manager
  • Proven track record of meeting and exceeding targets.
  • Background in customer service; industry knowledge is a plus.
  • Experience tracking relevant KPIs.
  • Proficient in MS Office, with working knowledge of CRM platforms.
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • BSc/BA in Business Administration, Marketing or a related field

Responsibilities

  • Build relationships with key employees among customers
  • Create plans to address clients business needs.
  • Advise clients on creating profitable processes.
  • Schedule regular meetings with customers to ensure they are satisfied.
  • Act as point of contact for complaints and escalate issues as appropriate.
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs
Experience Required :

Fresher

Vacancy :

2 - 4 Hires