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Call Co-ordinator Job in Geekay Infotech

Call Co-ordinator

Geekay Infotech 4+ weeks ago
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Job Summary

Open Positions 1

Location: Mumbai (Navi Mumbai/Central)

Job Description:

  • Responsible for logging tickets/calls, monitoring calls, assigning call to respective customer support engineer.
  • Providing first level of remote technical support to clients.
  • Making sure that the tickets/calls are responded within the required time frame to meet the SLAs.
  • Escalating the calls to support manager if tickets are not responded or resolved within the time frame.
  • Follow up with clients, support engineers, managers and vendors for pending calls.
  • Giving courtesy calls to clients and taking feedback from clients.
  • Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers.
  • Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.

Candidate Profile:

Key Skills:

  • Excellent communication skills , Service orientated
  • Good organizational ability.
  • Excellent customer service attitude.
  • Problem solving skills and attention to details.

Experience:

  • 1 4years relevant experience as Service desk coordinator or customer service

Salary: As per Industry Standards.

Qualification:(Min Aggregate 60%)

  • Sc. (Etrx/ Computers/IT) /BCA / B com / Diploma / Any other technical graduate.
  • A+ or MS Windows or other relevant certifications preferable

Contact Details:-

Name of Person:- Pooja/Sai
Experience Required :

1 to 4 Year

Vacancy :

1 Hire

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