Desktop Support Engineer-l1 Job in Futuresoft Solutions Pvt. Ltd.

Desktop Support Engineer-l1

Apply Now
Job Summary

Desktop Support Engineer-L1

Kolkata, West Bengal, India


Job Description

Title: Desktop Support

Level: L1

Job summary: To provide first level support on Desktop, OS and hardware adhering to SLA defined.

Job tasks & responsibilities:

  • Installation, maintaining and attending day-to-day user's problem calls
  • Installation and updating of Desktop operating system and other software
  • Install, Configure & maintain e-mail clients
  • Troubleshooting of operating systems (Windows XP, Windows 7 etc.)
  • Troubleshoot & Resolve Operating System issues.
  • Troubleshoot & Resolve any client level application.
  • Testing of computers and ensuring that computer systems are functioning properly.
  • Physical setting up of computers and software system installation for various computer applications and programs
  • Remote Software/Desktop troubleshooting
  • Support on windows networking (wired and wireless)
  • File and printer sharing services.
  • Client level Antivirus and troubleshooting
  • Installation, configuration and troubleshooting of printers, scanner and peripheral devices.
  • Daily monitoring of devices such as printers etc., as per checklists.

  • Job Specification:

  • Qualification :Under Graduate/Graduate or any Technical Degree/Diploma
  • Certifications : MCP/MCSA/MCSE
  • Experience : Minimum relevant experience of 12 months
  • Communication Skills: Should be able to understand and write correct English

  • Supervision: L2 Engineer/Site In charge /Helpdesk Manager

    Working Environment: 24*7, 9 hours /day, 6 days in a week

    Required Skills

    dektop support
    Experience Required :

    1 to 2 Year

    Vacancy :

    5 - 10 Hires

    Similar Jobs for you

    See more recommended jobs