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BriefCase

Customer Support Executive Job in Fullthrottle Labs Private Limited

Customer Support Executive

Fullthrottle Labs Private Limited 4+ weeks ago
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Job Summary We are seeking a highly motivated and customer-focused individual to join our Saas-based company as a Customer Support Executive. The primary responsibility of the Customer Support Executive will be to provide exceptional customer service and support to our clients via various channels, including phone, email, and live chat.
RESPONSIBILITIES:
  • Responding to customer queries and concerns in a timely and professional manner.
  • Troubleshooting and resolving customer issues related to the use of our Saas-based products.
  • Providing technical assistance to customers and addressing their concerns in a friendly and helpful manner.
  • Working with other departments to resolve complex customer issues.
  • Documenting customer interactions and keeping accurate records of all customer interactions.
  • Identifying opportunities to improve our customer support processes and procedures.
  • Collaborating with the product development team to ensure that customer feedback is incorporated into the product development process.

REQUIREMENTS:
  • 1-3 years of experience in a customer support role, preferably in a SaaS-based company.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to troubleshoot technical issues.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • A customer-centric attitude and a desire to go above and beyond to ensure customer satisfaction.
  • Familiarity with customer management systems and the ability to learn new systems quickly.
  • Bachelor's degree in a relevant field is preferred.
Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

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