Senior Manager - Sales Development Job in Freshworks Inc

About Freshworks

Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. The companys suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 100,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.

Freshworks is rapidly growing its Sales Development leadership team and is seeking an organized, detail oriented, and results driven people leader to scale the North America SDR Team based out of Chennai. This role is an essential function that will work closely with marketing and regional sales teams to acquire outbound leads and champion them into opportunities to feed the sales funnel.

Your role and responsibilities:

In this role, you will align with the regional sales team strategy, drive all aspects of outbound sales development strategy, collaborate with cross-functional teams, hire, train and motivate the Sales&Business Development Representatives team to create and qualify opportunities for the high-velocity sales engine.

• Work with Sales Directors/RSMs and AEs to understand and align with regional territory plans

• Ensure a tight feedback loop with the sales teams to ensure proper qualification, lead quality, and appropriate follow-up

• Hire, train, mentor and manage a team of Teams Leads and SDR/BDRs.

• Develop, deliver and participate in basic & intermediate level team training. Ensure SDRs develop and maintain effective time management to maximize and demonstrate phone and activity time, including pre-call planning, adhering to territory hours and metrics, and customizing scripts to market segments and prospect type.

• Conduct weekly meetings and 1/1s to keep teams tracking towards goals to hit or exceed targets.

• Provide detailed analysis and reporting on the teams performance by tracking key data points such as qualification and conversion rates as well as providing accurate forecasts to sales leadership based on performance and historical trends

• Work closely with Marketing teams to define campaign strategies and to ensure the success of various campaigns and also provide feedback and recommendations on marketing efforts from real-world interactions with prospects and customers.

• Work closely with Sales Enablement Function to ensure an effective and timely onboarding for new hires, including systems, account alignment, and training

• Keep up with industry trends and the best methodologies, including the utilization of new technology.

Our perfect match:

• 10+ years experience in a sales/sales development role in the Software industry and with a fast-growing organization

• 2+ years of managing/leading a lead generation (SDR/BDR) sales leadership team. Experience with SDR enablement/training/mentoring of new hires

• Developed and tested an outbound playbook & experience with managing and working with international teams

• Experience selling into customer support and IT functions is a plus

• Knowledge of Account Based Marketing strategy and LinkedIn selling techniques

• Proven track record of success and ability to work in a fast-paced, changing environment and interact with multiple partners across different regions

• Leveraging KPIs to drive performance and streamline processes for efficiency

• Great interpersonal skills (positive and energetic, excellent listening skills, strong writing skills, team-player, sales management, external lead-gen agencies, marketing)

• Ability to think strategically, but also have exceptional attention to detail in execution. Ability and willingness to be a hands-on leader

• Translating detailed data into concise, relevant insights for senior management.

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