Associate - Operations Job in Food Hub Ltd.
Associate - Operations
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
- Permanent
The job roles and responsibilities are,
Manage inbound and outbound calls Ensure quality of service is met as per organisation guidelines Identify and assess customer s needs to achieve customer satisfaction (CSAT).
Build sustainable relationships and trust with customers through open and interactive communication.
Provide accurate, valid and complete information by using the right methods or tools to achieve first call resolution.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits- follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Ensure GDPR compliance is adhered to all the time.
Be flexible to work in all shifts aligned by the organisation.
Take the extra mile, find opportunities to assist customers.
Keep yourself open to work in any project aligned by the organisation.
Ensure to know the KPIs set as per the project assigned and work towards the benchmark set by the organisation
Requirements
The candidate should have the below skill sets,
Excellent communication and presentation skills
Strong phone contact handling skills and active listening
Ability to multitask, prioritise, and manage time effectively
Ability to work under pressure
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
2 to 4 Years
5 - 10 Hires
