BriefCase
BriefCase

Customer Support Executive Job in Flintobox

Customer Support Executive

Flintobox 4+ weeks ago
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Job Summary

The Customer Support Executive (CSE) will proactively engage with customers to provide product guidance and post-sale support to increase the value their kids acquire from Flintobox s theme based activity kits.

  • Engage proactively with customers using the engagement model based on the model laid out by the company
  • Effectively communicate all products and it benefits to customer enquiries. Ability to showcase product solutions for kids use cases with best product-fit
  • Understand how customers engage their kids with FLINTOBOX products & identify efficiency and effectiveness gains
  • Work with internal cross-functional teams (product, marketing, SCM, Finance etc.) to ensure customer s issues/solutions are addressed effectively
  • Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs.
  • Own two key metrics (Increase resolution rate & Customer Retention)
  • Use customer engagement tools like (Freshdesk, Drift, etc) (Training will be provided to get familiar)
    • Requirements:
  • The ideal candidate must be a graduate with English as Primary Language
  • Very Strong written and verbal /communication skills (ESSENTIAL)
  • Self-starter who can own ongoing customer success programs
  • Ability to report and share status on a timely/pre-defined interval
  • Flair to communicate with customers proactively
    •
    Experience Required :

    1 to 5 Year

    Vacancy :

    2 - 4 Hires

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