Customer Support Executive Job in Eazymed Technologies
Customer Support Executive
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
MrMed is looking for Support Executives to assist our customers in order fulfillment and post‑order support over telephone/ chat channels.
Location: T Nagar Chennai (Only work from office role)
Age Criteria: 20 to 29 years
Responsibilities:
- Handling customers’ query on products or the company via phone calls and chat channels, and making follow‑up outbound calls
- Single point of contact for order tracking, communication with logistics partners and post sales support to customers
- Resolving pre-dispatch issues of the customers - dispatch delay, product non-availability
- Resolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds
- Checking delivery status and coordinate with delivery partners regarding escalations and on-time delivery
- Developing and sustaining solid relationships with customers to encourage repeat purchases
- Escalating issues to team leads and persistent issues directly to senior management
Desired Profile:
· Bachelor’s degree in any field.
· 6 months to 2 years experience in customer support
· Excellent communication skills in English and Tamil
· Should possess a temperament for handling customers with care
Job Types: Full-time, Permanent, Fresher
Salary: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Evening shift
Required - Bachelor's or higher education
Required - Located in Chennai
Required - Good command over English,Hindi,Tamil
0 to 3 Years
2 - 4 Hires
Communication, Customer Support, Customer Service, Problem Solving, Telecaller Executive
