Customer Support Manager / Project Manager Job in Eviska Infotech Private Limited.
Customer Support Manager / Project Manager
Eviska Infotech Private Limited.
4+ weeks ago
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
Qualification : BE,BSCIT
Qualification:BE,BSCIT, any IT graduate
Experience:4-7 yrs
Location:Mumbai
Job Description:
- To carry out customer support activities by individual and team responsibilities
- To complete the task undertaken within the shortest possible time frame
- To regularly meet the clients and update them on our new product.
- To support Systems/AMC Sales Teams to generate business leads pa (new business / AMC / any other).
- New installations according to new business / sales
- Preventive Maintenance of Systems under warranty and AMC to be planned and executed as per signed SLAs
- All Service calls to be attended as per QC Policy
- Ensures and provides quality service to both internal and external customers
- Provides back-up support to other group members in the performance of job duties as required Processing of orders received.
- Relationship management with clients to build brand loyalty & ensure total customer satisfaction
- CS Manager will ensure For major projects /Multiple sites/critical functional areas involvement of Customer support person prior to submission of proposal for understanding of requirement & prepare Bill of Material
- CS Manager will ensure Training for customer support department on every working Saturdays on preparing BOM s
- Arrange Engineers meeting with Management fortnightly for activities analysis
- Willing to travel outside of Mumbai.
Desired profile of the candidate:
Skills Requires:
- Goodcommunication skills (verbal and written)
- Team Handling
- Client Coordination
- Project managment
Past Experience: Must be from IT industry, or Software sales or Time attendance,CCTV,Fire alarm,Gates & barriers, HRMS, payroll solution with upto 5 years service experience.
Qualification : BE,BSCIT
Experience Required :
4 to 7 Years
Vacancy :
2 - 4 Hires
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