Customer Experience Associate Job in Ethos

Customer Experience Associate

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Job Summary

About the Role:

Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry.

Duties and Responsibilities:

  • Provide excellent customer service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating to all Ethos products
  • Develop strong understanding and knowledge of Ethos products and processes in order to support customers and act as a resource for internal stakeholders
  • Identify customer needs and process requests efficiently and effectively within defined service levels
  • Build rapport and gain the respect of customers through clear and transparent communication
  • Develop and maintain productive relationships with sales, underwriting, and development teams in order to triage and resolve customer issues
  • Meet individual and customer support team goals and objectives
  • Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions

Qualifications and Skills:

  • 1-2 years experience in customer support, customer success, operations, or related role
  • Experience in life insurance or related industry a plus, but not required
  • Bachelor s degree preferred
  • Proficiency working with Salesforce or equivalent support/help desk software
  • Strong intellectual curiosity and drive to solve problems
  • Excellent time management and prioritization necessary to balance all responsibilities
  • Can adapt to changes quickly
  • Adaptable to change and ability to change tasks quickly with maintaining attention to detail
  • Excellent phone presence and written communications skills
  • Ability to work independently as well as collaborate with various departments



Qualification :
Bachelors degree preferred
Experience Required :

1 to 2 Year

Vacancy :

2 - 4 Hires

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