Customer Experience Associate Job in Amazon

DESCRIPTION

Amazon Internet Services Pvt. Ltd. (AISPL) helps promote AMAZON Web Services, which are leading the next paradigm shift in computing and offers a complete set of infrastructure and application services that enables customers to run virtually everything in the cloud: from enterprise applications and big data projects to social games and mobile apps.
We have an exciting opportunity for a Customer Service Executive to join our fast growing team.
You will be part of a team responsible for tele calling to reach out to customers who have newly signed on to the platform. As part of your role, you will need to ensure a smooth on-boarding experience, highlight certain pre-requisites, educating the customer on usage and associated limits and connecting the customer to the business development team should there be any queries. You will also track all calls & activities, enter call notes, and assign them out to the appropriate resource.


Roles and Responsibilities:
Reach out to all customers who have registered/signed-on via a tele calling activity
Deliver information on Sign Up pre-requisites, usage limits and best practices via phone
Ensure all data is captured, tracked and queries, if any, are passed on the Business Development team
Provide feedback and suggestions for program improvement on a weekly basis
Ensure customer satisfaction.

BASIC QUALIFICATIONS

1-2 years of technology related sales; marketing or business development experience.
A technical background in engineering, computer science/MIS or equivalent work experience required.
Strong verbal and written communications skills.
Fluent in English.

PREFERRED QUALIFICATIONS

Candidate should be a Graduate.
MBA would be preferred.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.