Consumer Revenue Operations Manager Job in Ethos

About the role:

Ethos is looking for a highly driven, self-starter to join the Revenue Operations team for our B2C go to market teams. This role will be responsible for driving the Consumer Rev Ops team towards operational excellence by being a versatile, dynamic team-player who can wear multiple hats & drive key initiatives across workflows. You will be a key tactical member of the team, providing insights and analysis to guide our day-to-day decisions along with driving multiple projects that support rapid revenue growth and scalability of our operations.

Roles & Responsibilities:

• High-impact self-starter who takes initiative to move projects forward and can operate independently when given direction
• Enjoys working with tools and getting the most out of them whether that means improving the back-end, managing dashboards & reporting, or optimizing usability
• Gets excited about exploring new platforms that can help us scale our work
• You have scrappy instincts and good judgment. When faced with a new problem, your gut says to get your hands dirty and get it done, but you also know when to step back and re-evaluate
• You know that it takes a village to grow a business so no task is beneath you and you get excited by a variety of projects from troubleshooting a field in Salesforce to helping to plan a GTM team quarterly business get together
• You want a career in operations and sales, and want to dig in on how to build elegant, robust processes, and scalable systems for a fast-growing, continuously changing company
• You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, and you also love to pick up new skills and knowledge
• You work collaboratively across disciplines to meet your objectives. When you know a better way, you voice your opinion

• Ops & Processes:
  • Proactively monitor and strive to maintain high levels of data quality, accuracy, and process consistency across all Revenue Operations functions
  • Develop, implement, and maintain standard operating procedures for Salesforce and other systems to ensure the team is keeping up to date on cases, tasks and overall activity goals
  • Optimize processes with a view to continually improve how the systems are configured to optimize the efficiency and effectiveness of our sales programs and people
  • Drive end to end initiatives aligned with the strategic quarterly goals of the Revenue Org and the company, support strategic projects working internally and cross functionally

• Systems & Tools:
  • Own the build, troubleshooting & analytics for the Sales Telephony system
    • Design, build, and maintain effective call cadences for different customer segments and sales stages
    • Collaborate with sales and marketing teams to align call strategies with broader go-to-market initiatives
    • Day to day troubleshooting and improvement of the Telephony system basis feedback
  • Lead experimentation initiatives to improve call cadence effectiveness.
    • Develop hypotheses and test new approaches to maximize engagement and conversion rates
  • Help define and maintain the full marketing to sales funnel process, data, systems and workflows
  • Enable & maintain the Consumer Sales system stack and roadmap, with tools like Salesforce and more while always keeping an eye out for what s the next best thing

• Reporting, Dashboards & Analytics:
• Own creation of reports and dashboards to measure and report on key revenue metrics, and perform deep analyses on the leading, in-process, and lagging indicators to support the revenue organization
• Drive data cleanliness initiatives and support reporting needs for Executive & GTM teams including monthly revenue dashboards and Quarterly Business Reviews.
• Turn quantitative analysis and qualitative feedback into actionable insights across the business to improve our processes and strategy.

Qualifications and Skills:

• Overall 6-8 years of experience, preferably in Revenue/Sales Operations, PnL, Ops & Strategy or other related fields
• Preferred MBA - with at least 2-4 years of experience post MBA
• Salesforce system admin experience preferred
• Experience with configuring and using sales technologies (CRM - Salesforce, Telephony Tools - Regal)
• Willingness to work during US Business hours (11 AM - 8 PM EST/ 8:30 PM - 5:30 AM EST)
• Good to Have - Experience with analytics & dashboard tools like SQL, Mode, Tableau, Amplitude etc.
• Highly motivated, self-directed, team player that can be a jack-of-all-trades
• Comfort with ambiguity, a positive attitude, and a drive to manage projects to completion
• Comfort with numbers and analysis with a desire to build on analytical skills
• Exceptional written and oral communication skills
• High standards of accuracy and strong attention to detail with a drive to get things right
• Ability to work cross-functionally in a fast paced and dynamic environment - preferably comes with experience in B2C/D2C startups

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