Production Support Engineer (l1 & L2) Job in Ethos Hr Management & Projects Pvt Ltd

Designation / Position : Production Support Engineer (L1 & L2)Location : Pune

Education :Any IT Graduate Experience: 2-4 Years

Industry Type : Information TechnologyJob Type : Permanent

Job Description

• Provide Product Support for customers of Volante across globe
• Researching, diagnosing, troubleshooting and identifying solutions to resolve technical issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams based on priority and impact and following-up for rapid resolution
• Meet and exceed Customer Satisfaction, Resolution Time and Response Time SLAs
• Interact with customers via phone, email and web meetings to resolve issues and record interactions in the helpdesk system
• Prepare accurate and timely reports and document technical knowledge in the form of notes and manuals.

Experience

• 3 to 5 years of experience in Product support or Java development in Payment domain
• Qualified Software Professionals from Premium Institutes in B.E / B. Tech in Computer Science

Technical Skills (Essential)

• Expertise knowledge in Java Application Development and Deployment
• Hands on experience in working on webservers like Tomcat, Apache etc
• Knowledge of MQ (ActiveMQ / IBM MQ) and relational databases
• Ability to provide step-by-step technical help, both written and verbal

Technical Skills (Desirable)

• Additional certification in Microsoft, Linux or similar technologies is a plus
• Hands-on experience with Windows/Linux/Mac OS environments, JIRA, GIT etc.