Asst. QA Lead NonTechnical Job in Etech Global Services
Asst. QA Lead NonTechnical
- Gandhinagar, Gujarat
- 30,000 - 50,000 per month
- Full-time
• Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
• Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
• Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
• Design Audit Forms, get it approved by Ops and Client and place it online in QEval
• Initiate MI/BI studies as and when required
• Take initiatives for process improvement
• Will possess overall knowledge of all the campaigns audited by EI
• Periodically monitor utilization, audit accuracy etc of the QA team
• Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
• Maintain minimum 95% schedule adherence of self and the team
We expect you to have:
• Graduate or equivalent experience
• 1-3 years’ experience into managing BPO audit operations
• Interpersonal skills & ability to influence
• Excellent written & verbal Communication skills
• Planning and organisational skills
• Well organised and structure approach to work Ability to work to deadlines and targets
2 to 7 Years
1 Hire
Quality Parameters, Cross Auditing, Quality Check Tools, Team Management, Team Leading Ability, Quality Audit, Advance Excel
