Operations Manager Job in Epitome Trc
Operations Manager
Epitome Trc
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
Desired Candidate Profile :
Designation : Operations Manager
Experience : Minimum 2 Years of experience as Operations Manager
Educational Qualification : Any Graduate/ Under Graduate/ Post Graduate can apply 6 months relevant experience or Post Graduate can apply
Salary Offered : As per Industry standards
Key Deliverables :
- Deliver the services with defines Service level commitments
- Drive the operation effectively by following & applying the industry best practices
- Drive the escalation management
- Driving process improvements program, initiate & execute improvement & innovation program
- Drive customer service management review as well internal management reviews
- Develop relevant, understandable & achievable monthly/ quarterly/yearly objectives
- Integrate domain knowledge & business understanding to create superior solutions for client
- Ensure the teams are aware of and adhere to company procedures and policies
- Ensure appropriate quality controls and adherence to standards of performance through which services are maintained, whether operational administrative or management activities & staff
- Mentor with team members, other departments & customers on complex issues
- Maintain high morale, satisfied & productive staff
- Single point of contact for client for any escalation, projects & communication
- Should know Basic Technical terms like Attrition, Shrinkage, SLA, Occupancy, Utilization
Experience Required :
Minimum 2 Years
Vacancy :
2 - 4 Hires
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