Operations Manager Job in Epitome Trc

Operations Manager

Epitome Trc 4+ weeks ago

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Job Summary

Desired Candidate Profile :

Designation : Operations Manager

Experience : Minimum 2 Years of experience as Operations Manager

Educational Qualification : Any Graduate/ Under Graduate/ Post Graduate can apply 6 months relevant experience or Post Graduate can apply

Salary Offered : As per Industry standards

Key Deliverables :

Deliver the services with defines Service level commitments
Drive the operation effectively by following & applying the industry best practices
Drive the escalation management
Driving process improvements program, initiate & execute improvement & innovation program
Drive customer service management review as well internal management reviews
Develop relevant, understandable & achievable monthly/ quarterly/yearly objectives
Integrate domain knowledge & business understanding to create superior solutions for client
Ensure the teams are aware of and adhere to company procedures and policies
Ensure appropriate quality controls and adherence to standards of performance through which services are maintained, whether operational administrative or management activities & staff
Mentor with team members, other departments & customers on complex issues
Maintain high morale, satisfied & productive staff
Single point of contact for client for any escalation, projects & communication
Should know Basic Technical terms like Attrition, Shrinkage, SLA, Occupancy, Utilization