Manager Quality Job in Epitome Trc

Job Summary :

This role of a Quality Manager requires product or service delivery handling of an organization to meet both external and internal requirements. This includes legal compliance and customer expectations. As a quality manager, sometimes called a quality assurance manager, you'll coordinate the activities required to meet these quality standards.

Desired Candidate Profile :

Job Type : Full Time

Designation : Manager Quality

Experience : Must be working as DM/ Manager Quality since 2 years

Educational Qualification : Any Graduate/ Under Graduate/ Post Graduate can apply

Salary Offered : As per Industry standards

Key Deliverables :

• Excellent Transactional Quality Domain Knowledge
• Manage trainings for the accounts: Process and Refreshers
• Maintain the desired target throughput for process training batches
• Manage and control attrition and effective employee engagement activities
• Drive continuous improvement program across processes
• Undertake detailed process improvement studies and up skills the team members
• Drive culture of continuous improvement
• Provide Training and quality support, development of metrics and dashboards in line with customer requirements
• Managing quality performance of multiple accounts
• Ability to lead a team, coordinate with other location and drive standardized practices
• Should meet and exceed client metrics: External & internal quality metric should be consistently green
• Strengthen quality management processes/framework to improve quality delivery
• Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
• Ability to get out of the box ideas and Process Improvement Initiatives in the process
• Should drive Process Control & Compliance in addition to managing Audit requirements
• Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc.
• Should have persuasive, collaborative and influencing skills
• Strong interpersonal skills to manage client expectations/engagements effectively