Senior Analyst - Kronos Application Job in Eaton Corporation

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to a Senior Analyst Kronos Application in Eatons Information Technology Centre, based in Pune, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety,health, wellness; and being a model of inclusion & diversity are already embedded in who we are - its in our values, part of our vision, and our clearly defined aspirational goals. Your essential responsibilities include:

A member of the team that is defining, configuring/developing, testing, analyzing, and maintaining Kronos Workforce Central application (Timekeeping, Global Time Off, Basic Scheduling)

Responsible for working with business to gather and document requirements and configuring solutions within Kronos

Responsible for monitoring and troubleshooting all interfaces, upstream and downstream, to the Kronos application

Provide day-to-day support, predominantly High to Critical complexity incidents, that are disrupting normal business operation in a timely manner in Kronos space, to ensure timely, reliable, cost-effective service to Eaton employees and vendors..

Executes enhancement requests and new requirements using standard Eaton request fulfillment process( High to Critical complexity enhancement requests).

Act as a lead from Eaton side and drive vendor support teams by meeting tickets SLAs.

Govern all change request been migrated into production by reviewing and providing approvals.

Partner with Payroll, Time and Labor COE to for reviewing all major change requests and enhancements

The position will communicate with internal customers and partner teams in a timely, professional manner and will escalate issues to the support Manager as necessary.

Demonstrates the ability to question and probe technical experts or third party vendors to determine best possible solution option. Proactively seeks opportunities for efficiency improvements and partners with business to implement improvement in processes and systems.

Successfully manage multiple competing priorities simultaneously

Participate in design and code reviews and provide constructive feedback to the team.

Prioritizes incidents to ensure high impact and urgent tickets are worked on priority and taking leadership to ensure no customer impact.

Works closely with other IT support groups and impacted customers for effective resolution and testing of fixes for production support issues, Build rapport with concerned stakeholders.

Ability to configure WDM servers, Kronos clocks (4500 and InTouch terminals).

Core To This Role Is Driving

Ownership and governance of configuration changes.

Providing technical support to the team and ensure service delivery is in- line to contractual obligations and customer experience is always exceeded through effective collaboration.

Continual application performance improvement.

Demonstrates the ability to question and probe technical experts or third party vendors to determine best possible solution option.

You anticipate bottlenecks, manage competing priorities, evaluate and make tradeoff decisions, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit.

Strict SLA compliance at all stages (first response/ Issue acknowledgment, updates, service restore, service repair, etc.)

Qualifications

Bachelors Degree or equivalent in Computer Science or related field At least 8-10 years of industry experience with experience in providing product configurations services to Global customers

Must have excellent experience in WIM and workforce management

Must have domain knowledge of Workforce Management, HR and Payroll processing.

3 to 6 years of experience in a leading Enterprise for environment involving a geographically distributed support model.

Well-versed in SQL Server and/or Oracle database, JBOSS, IIS & Windows from a support perspective.

Good knowledge of ITIL concepts (Incident / Problem / Change / Availability Management)

The person holding this position may need to work extended hours to have meetings with EMEA / APAC /US sites.

Should have good interpersonal skills.

Should have experience of direct customer involvement and requirements analysis.

This person should be extremely capable of dealing with many cultures around the globe.

This person would need to coordinate and communicate incidents/requests status, Remedy queue status; handle escalations among multiple stakeholders.

Yes! Because you are the one we are looking for, we hope to hear from you now!

Job tag: #LI-RR1

We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time