Analyst- Java Support Job in Eaton Corporation

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun.We are looking forward toaAnalyst- Java Supportin EatonsInformation Technology Centre, basedinPune, India.In Eaton, making our work exciting, engaging, meaningful; ensuring safety,health, wellness; and being a model of inclusion & diversity are already embedded in who we are - its in our values, part of our vision, and our clearly defined aspirational goals.

Your essential responsibilities include:

Java web applications, 2 and 3 support per defined SLAs. Provide day-to-day support, predominantly Low to High complexity incidents, that are disrupting normal business operation in a timely manner, to ensure timely, reliable, cost effective service to Eaton employees and customers.

You will be responsible for end to end delivery of assigned tasks (tickets) and modules involving, Requirements, Analysis, Design, Development, Testing, implementation and post production support

Actively look for and suggest, recommend ideas for Continuous improvements identified through problem solving, technical enhancements, process improvements, lessons learned, pain points etc.

Analyzes and troubleshoots simple to medium complexity production problems and implements the proper fix.

Suggests and builds re-usable components (low to medium complexity)

Meet BSC Support Metrics.Meet/Exceed CSAT score.

Identify trends, analyze top trends, suggest automations, alternatives to reduce trends/incidents. Routinely provide insights into trends and patterns, through techniques like 8D, Root Cause Analysis etc.

Good understanding of ITIL Support processes and Eaton ITSM processes, including Problem Management, Change Management, Release Management.

Prioritizes incidents to ensure high impact and urgent tickets are worked on priority and taking ownership to ensure no customer impact.

Serves as the primary end user contact point for related support activities and customer escalations.

Reporting and Metrics define and build reports, metrics, and dashboards.

Documents and create knowledge repository which will helps in providing quick resolution of tickets.

Mentor team members as appropriate (Simple to medium complexity).

Qualifications

Basic understanding of some of Eaton IT organization.

Good analytical skills and debugging skills, business process knowledge

Good understanding on Software Development Life Cycle and Agile methodologies

Experience and proficiency developing software in Object Oriented JavaScript, ES7/ES8, Experience in Angular 8+ and Typescript

Experience in any one ORM (Hibernate, JPA etc.)

Worked on at least one application server (JBoss, IBM Websphere, Weblogic etc.)

Experience on HTML5, CSS3, JavaScript/jQuery, Bootstrap

Hands on experience in unit test coverage using Junit or similar

Should have strong debugging skills on Developer Tools of the browser and Working with Cross Browser UI

Good understanding and experience building scalable and high-performance applications leveraging design patterns, best architecture/coding practices

Experience with DevOps tools and processes

Basic understanding of tools like SonarQube

Hands on experience with RDBMS -SQL Server and Oracle, working on backend objects like stored procedures, functions. Excellent skills on PLSQL and T-SQL

Good understanding of RESTful and SOAP based services

Basic knowledge on Unified Modelling Language and tool & utilities like MS Visio, Kintana, Jenkins, JIRA, HP-ALM,

Used at least one Source control system (Bitbucket, ClearCase, etc.)

Experience in OpenShift Container Platform or similar

Working knowledge on ITSM processes.

A Bachelors degree and three to Five years hands on experience in design, development and support with the at least 3 years on ASP.NET and ASP.NET MVC, Sql Server / Oracle

ITIL , or comparable certification desirable.

Ability to work and lead collaboratively. Strong written and oral communications skills.

Understands IT application infrastructure and security technologies.

Understands IT operations, especially production support, release management, and problem management

Desired:

Hands on or minimum knowledge on React JS Framework

Experience in CI/CD tools like Jenkins or similar

Experience in implementing applications using Microservices architecture

Experience implementing Google Analytics in web applications

Experience in Jira or similar tools

Experience in OpenShift Container Platform or similar

Yes! Because you are the one we are looking for, we hope to hear from you now!

Job tag:#LI-SD1

We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time