Senior Analsyt- Java Support Job in Eaton Corporation

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun.We are looking forward toaSenior Analyst- Java Supportin EatonsInformation Technology Centre, basedinPune, India.In Eaton, making our work exciting, engaging, meaningful; ensuring safety,health, wellness; and being a model of inclusion & diversity are already embedded in who we are - its in our values, part of our vision, and our clearly defined aspirational goals.

Your essential responsibilities include:

As Sr. Analyst, you will participate in all phases of the project lifecycle and consistently deliver business value to our customers, provide technical leadership and assumes overall accountability of assigned deliverables

You will be responsible for end to end delivery of assigned tasks (tickets) and modules involving, Requirements, Analysis, Design, Development, Testing, implementation and post production support.

You would ensure that the deliverables meet the desired customer/stakeholder requirements & expectations, quality commitments, delivery schedules, company process and technology considerations. You should set best practices, approach and direction for the technical aspects, for the team

Provide day-to-day support, predominantly Medium to High/Critical complexity incidents, that are disrupting normal business operation in a timely manner, to ensure timely, reliable, cost effective service to Eaton employees and customers.

Execute enhancement requests and new requirements using standard Eaton request fulfillment process (Medium to High complexity enhancement requests).

Identify and analyze top trends, suggest automations, alternatives to reduce trends/incidents.

Help troubleshoot complex production problems and implement the proper fix.

Suggest and build re-usable components (High complexity).

Routinely provide insights into trends and patterns. Reports trends / suggests long term improvements.

Work proactively for improving BSC metrics and customer satisfaction.

Identify and analyze problems, suggest and recommend alternatives, implement fix to reduce problems/incidents, using various techniques like 8D, Root Cause Analysis etc.

Performs preventative maintenance.Identify areas where improvements can be made to prevent future production problems and implement the solution before the problem occurs.

Utilize monitoring tools (AppPulse, SiteScope, etc.,) and pro-active monitoring practices to ensure system availability, stability, and performance. e.g. ERROR Log tables.

Detect patterns in symptoms and identifies long-term, permanent resolution

Drive and promote ITSM best practices

Prioritizes incidents to ensure high impact and urgent tickets are worked on priority and taking leadership to ensure no customer impact.

Serve as the primary end user contact point for related support activities and customer escalations. Serve as escalation point for team, for High complexity issues.

Respond to and resolve technical questions and service requests (High complexity) from the user community.

Work closely with other IT support groups / functions and impacted customers for effective resolution and testing of fixes for production support issues, Build rapport with concerned stakeholders.

Reporting and Metrics define, build , monitor, refine reports, metrics, and dashboards.

Meet BSC Support Metrics. Meet/Exceed CSAT score.

Document and create knowledge repository which will helps in providing quick resolution of tickets.

Mentor team members as appropriate (Medium to High complexity).

Manage CRs (raise, represent in CAB, execute, close etc. Ensure metrics fulfilment related to Change Management e.g. Change Data Health, Change: Emergency).

Assist in governance process.

Collaborate effectively with other IT teams to resolve high services and application issues.

Qualifications

This position requires after office hours connect in case of High or Critical issues.

A Bachelors degree with minimum 6 to 8 years relevant hands on experience in design, development and support of Web based applications in Java

Good understanding on Software Development Life Cycle and Agile methodologies

Experience and proficiency developing software in Object Oriented JavaScript, ES7/ES8, Experience in Angular 8+ and Typescript

Experience in any one ORM (Hibernate, JPA etc.)

Worked on at least one application server (JBoss, IBM Websphere, Weblogic etc.)

Experience on HTML5, CSS3, JavaScript/jQuery, Bootstrap

Hands on experience in unit test coverage using Junit or similar

Should have strong debugging skills on Developer Tools of the browser and Working with Cross Browser UI

Good understanding and experience building scalable and high-performance applications leveraging design patterns, best architecture/coding practices

Experience with DevOps tools and processes

Basic understanding of tools like SonarQube

Hands on experience with RDBMS -SQL Server and Oracle, working on backend objects like stored procedures, functions. Excellent skills on PLSQL and T-SQL

Good understanding of RESTful and SOAP based services

Basic knowledge on Unified Modelling Language and tool & utilities like MS Visio, Kintana, Jenkins, JIRA, HP-ALM,

Used at least one Source control system (Bitbucket, ClearCase, etc.)

Experience in OpenShift Container Platform or similar

Basic understanding of some of Eaton key application(s) and/or IT Infrastructure.

Strong understanding on applications and solutions, including integrations in terms of Eaton business and Enterprise IT Strategic fit, understand application road map.

Has excellent analytical and debugging skills.

Strong experience and can execute independently on multiple technical modules)

Strong technical analysis and design skills

Strong understanding on Software Development Life Cycle and Agile methodologies.

Good understanding of ITSM processes (Incident Management, Problem Management, Request Fulfillment, Release management and Change Management processes).

Good analytical skills and debugging skills

Ability to work within a virtual team environment, while managing multiple milestones and activities.

Ability to work and lead collaboratively. Strong written and oral communications skills.

Understands IT application infrastructure and security technologies.

Desired:

Hands on or minimum knowledge on React JS Framework

Experience in CI/CD tools like Jenkins or similar

Experience in implementing applications using Microservices architecture

Experience implementing Google Analytics in web applications

Experience in Jira or similar tools

Experience in OpenShift Container Platform or similar

Yes! Because you are the one we are looking for, we hope to hear from you now!

Job tag:#LI-SD1

We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Asia Pacific
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time