Customer Support Executive Job in Dynakode Technology Private Limited

Customer Support Executive

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Job Summary

Responsibilities

Operational Activities:

SIM Card Management (Documentation according to the deployed SIM Cards at the client site).
Service report entries for Maintenance, New installation & re-installation.
Database of the deployed devices on the portal and at the client site.
Database of the generated DIMTS Receipt.

Client Support Activities:

Verbal & Non-verbal communication with the client for effective & efficient query resolution.
Co-ordination with the technical team & client for maintenance/new installation / re-installlation regarding activities.
Handle sales queries and communicate the same to Aashish Sir or Puneet Sir (Corporate queries)
Welcome call for new installed product & feedback regarding services.

Skills:

The candidate should have the knowledge about the data presentation (Bar graph, pie chart)
Report analysis (monthly report for revenues & expenses).
He/she should have the enthusiasm for working in team work.
Good communication skill, polite speaking and have the approach for expanding production with his/her skills.

Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires