Senior Community Operations Associate (hps) Job in Dunzo Digital Private Limited

About the role: An HPS Operator is someone who is able to understand and implement the entire user and partner experience process in their handling of tasks. Being an end to end channel, ownership is key for this role. HPS focuses on delivering the best experience to our most important users. Folks who are motivated to perform at the highest level and be a net positive on the channel performance will be a good fit. The ideal candidate will be willing to go above and beyond to help the users who will have a significant impact on our business. Who we re looking for: Someone who has previous experience(minimum 6 months) in handling priority cases. Willing to go above and beyond to ensure world-class user experience. Complete knowledge of the entire user experience process. This includes User and Partner Pings. Inclination to identify process issues and even tech bugs and escalate it to SME/SM for a long-term resolution. Adaptable to process changes, efficient and reliable. Who you are: Motivated - You are driven and self-motivated to perform at a high level at any role you are in Consistent - You are consistent at work and try your best to mitigate the impact of situations and externalities that affect your performance Doer - you want to get things done, and you get them done. You try to find solutions to the problems that you see. Expert - you re well-versed with all tools that we use at Dunzo. Be it Mozart, Freshchat or other dashboards, you know them like the back of your hand. Fun Loving - we believe in fun, it keeps us going through our days. So be open to fun, because just work is boring. About HPS: At High Priority Support, we strive to provide a premium experience for our users. We go above and beyond to help our users and want everyone in the team to be motivated to do the same. As one of the few end to end teams, process expertise is at the heart of what we do. We put the user first and work with urgency to respond to their concerns. Be ready to be part of a challenging yet rewarding situation where change is the only constant. Go ahead and apply!