Product Solution Engineer Job in Dunzo Digital Private Limited

Responsibilities:

Troubleshooting and analyze problems of low complexity, diagnose and fix issues using run books and tools provided for this purpose. Coordinating with the Business Development team and different categories, understand their requirements and delivering the solution. Extensive experience gathering business and technical requirements from prospective customers and create supportable solutions leveraging capabilities within the company's solutions portfolio. Main escalation point for Level 2/3 Support for technical support including promotion and seller issues. Work with other teams as required identifying and reporting defects, finding incident fixes, and validating enhancement requests. On-call support as required. Proactively monitors production and non-production environments and applications. Collaborate with internal teams like Customer Implementation Services, Support Engineering, Software Engineering, IT Operations, Finance and Procurement to ensure efficient service delivery. Engage with customers on escalated support issues or critical customer situations Interface with Engineering and assist the customer with testing or troubleshooting. Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams. Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base. Assist in developing ongoing training programs for the department. Promote a team environment by assisting and contributing to fellow Dunzo employees whenever necessary to enhance the professional development of everyone within the organization. Ability to mentor other engineers on advanced troubleshooting, debugging, and case management skills. Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.

Experience: 2 to 5 years relevant experience. Experienced with Nodejs and Django will be preferred. Hands-on experience with Python and Shell scripting. Good knowledge of SQL Syntax and database concepts. Excellent communication skills. You can articulate complicated concepts to non-technical people while maintaining the ability to speak credibly to highly technical people. Understanding and past experience of using REST APIs and debugging requests and responses using Postman and Browser Developer tools. Fast learner. You have a proven capacity to quickly absorb new concepts and technologies. Thrive under pressure. You perform well under uncertainty, high pressure, and high impact conditions. Commitment to meet Deadlines is expected as a behavior. She/he is expected to commit and deliver as expected.