Functional Analyst Job in Dunnhumby

About the Role

We are looking for a talented Functional Analyst to support the implementation of our Salesforce Revenue Cloud solutions. This role offers a unique opportunity to work closely with clients and internal teams, playing a critical role in ensuring our Salesforce platforms align with business requirements and best practices. Your expertise will help streamline processes, enable seamless integrations, and enhance the customer experience.

Key Responsibilities

• Collaborate closely with internal teams and clients to gather and understand business requirements related to Salesforce Revenue Cloud, translating them into effective solutions.
• Peer review designs delivered by System Integrators, ensuring solutions for Salesforce CPQ (Configure, Price, Quote) and Billing align with dunnhumby s requirements and Salesforce best practices.
• Customize and configure Salesforce applications to support Revenue Cloud processes, ensuring scalability and usability.
• Develop and execute data migration strategies when needed, ensuring accurate and efficient data transfer.
• Integrate Salesforce CPQ with external systems such as CRM, ERP, and payment gateways, ensuring data consistency across platforms.
• Implement automation through workflows, process builders, and approval processes to streamline quote generation, pricing, and approvals.
• Stay up to date with the latest Salesforce Revenue Cloud features, updates, and best practices to continuously improve processes and solutions.
• Provide technical guidance and mentorship to junior team members.
• Troubleshoot and resolve technical issues related to Salesforce Revenue Cloud implementation.

Skills & Experience Required

• Salesforce Certified, with proven experience in Salesforce Revenue Cloud (CPQ & Billing).
• Minimum of two end-to-end Salesforce Revenue Cloud implementations.
• Experience integrating Salesforce CPQ with ERP systems and other enterprise platforms.
• Strong knowledge of Salesforce configuration, customization, and automation tools (Workflows, Process Builder, Approval Processes).
• Solid understanding of data migration processes within Salesforce environments.
• Familiarity with best practices in data consistency, security, and compliance within Salesforce.
• Strong problem-solving skills, with the ability to diagnose issues quickly and provide effective solutions.
• Excellent communication and collaboration skills, with the ability to work effectively with both technical teams and business stakeholders.
• Ability to work in agile environments, balancing priorities between technical delivery and business requirements.

What You Can Expect from Us

At dunnhumby, we go beyond traditional expectations to create a rewarding and flexible working environment.

• Competitive compensation and benefits package.
• Flexible working hours, including your birthday off.
• Opportunities to work with cutting-edge technologies and global clients.
• A collaborative, innovative culture that encourages experimentation and continuous learning.
• A strong commitment to diversity, equity, and inclusion, supported by employee networks like dh Gender Equality Network, dh Proud, dh Family, dh One, and dh Thrive.

Flexible Working at dunnhumby

We recognize the importance of work-life balance and are committed to providing flexible working arrangements wherever possible. If flexible working is important to you, please discuss this with your recruiter during the hiring process we are open to exploring agile working options to help you thrive both professionally and personally.