Executive / Sr. Executive Client Relation (academic Writing) Job in Digiversal Consultants Pvt Ltd

Executive / Sr. Executive Client Relation (academic Writing)

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Job Summary

Responsibilities

The selected candidate would serve as a single point of contact and would be responsible for managing both customer relations as well as business operations. Specific job responsibilities of the candidate include

  • Answering calls/chats politely and professionally to provide information about services through different communication channels.
  • Receiving the order, understanding the requirements and providing price quote.
  • Building rapport with the client, convincing him about the best service quality offered and ensuring that the client books his order with us.
  • Performing the registration process for clients without any errors.
  • Make reminder calls to clients, send follow-up emails and schedule appointments.
  • Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
  • Follow up to ensure that appropriate action has been taken on customer requests and complaints.
  • Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
  • Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.
  • Getting feedback and Quality Assurance on identified or unidentified errors.
  • Assisting in sales or getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing.
  • Analyzing customer needs and recommending best available offers based on those needs.

Minimum Educational Qualification and Experience:

  • Graduate from any reputed institution from India/Abroad
  • MBA or Masters in any specialised subject would be an added advantage.
  • Minimum 1-2 years experience in dealing with international clients (voice-support).
  • Strong foundation of finance/accounting or engineering subjects would be an added advantage
  • Excellent typing speed
  • Ability to handle pressure and work on tight deadlines.
  • Excellent multitasking skills.

Required Skills:

  • Excellent communications skills in English (Excellent command over UK Accent)
  • Good interpersonal and analytical skills
  • Good interpersonal and analytical skills
  • Excellent typing speed (while chatting through Website/Facebook/Whatsapp)
  • Ability to handle pressure and work on tight deadlines.
  • Excellent multitasking skills.
  • Ready to work in Rotational Shifts

Qualification :
Graduation/Master's Degree/MBA
Experience Required :

0 to 3 Years

Vacancy :

2 - 4 Hires

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