Executive / Sr. Executive Client Relation (academic Writing) Job in Digiversal Consultants Pvt Ltd
Executive / Sr. Executive Client Relation (academic Writing)
Digiversal Consultants Pvt Ltd
4+ weeks ago
- Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
- Permanent
Job Summary
Qualification : Graduation/Master's Degree/MBA
Responsibilities
The selected candidate would serve as a single point of contact and would be responsible for managing both customer relations as well as business operations. Specific job responsibilities of the candidate include
- Answering calls/chats politely and professionally to provide information about services through different communication channels.
- Receiving the order, understanding the requirements and providing price quote.
- Building rapport with the client, convincing him about the best service quality offered and ensuring that the client books his order with us.
- Performing the registration process for clients without any errors.
- Make reminder calls to clients, send follow-up emails and schedule appointments.
- Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
- Follow up to ensure that appropriate action has been taken on customer requests and complaints.
- Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
- Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.
- Getting feedback and Quality Assurance on identified or unidentified errors.
- Assisting in sales or getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing.
- Analyzing customer needs and recommending best available offers based on those needs.
Minimum Educational Qualification and Experience:
- Graduate from any reputed institution from India/Abroad
- MBA or Masters in any specialised subject would be an added advantage.
- Minimum 1-2 years experience in dealing with international clients (voice-support).
- Strong foundation of finance/accounting or engineering subjects would be an added advantage
- Excellent typing speed
- Ability to handle pressure and work on tight deadlines.
- Excellent multitasking skills.
Required Skills:
- Excellent communications skills in English (Excellent command over UK Accent)
- Good interpersonal and analytical skills
- Good interpersonal and analytical skills
- Excellent typing speed (while chatting through Website/Facebook/Whatsapp)
- Ability to handle pressure and work on tight deadlines.
- Excellent multitasking skills.
- Ready to work in Rotational Shifts
Qualification : Graduation/Master's Degree/MBA
Experience Required :
0 to 3 Years
Vacancy :
2 - 4 Hires
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