Customer Excellence Process Transformation Manager Job in Diageo

Job Description: The Supplier Experience Tower is responsible for ensuring that the Source To Pay processes - spanning Sourcing, Ordering, Invoicing and Payment activities, across Tactical Procurement, PTP, and T&E process areas - are operating effectively & efficiently, are effectively managed and drive value for Diageo, as well as ensuring the control agenda (SOX compliance) across all areas. The Supplier Experience Strategy & Enablement team is responsible for managing & delivering the STP elements of Diageo s Project Portfolio, including supporting the expansion of the Shared Services/STP Tower footprint across existing and new service lines. Diageo s Project Portfolio will include Transition Projects, SBM Projects and Local/Regional/Global Process Improvements, spanning all applications and processes within the STP scope - including COUPA, SAP and Concur. The STP Governance/ Transformation team will manage & deliver these Projects using the PACE Agile methodology The Process SME is part of this team and is responsible for providing Business Analysis and Subject Matter Expertise to deliver against Diageo s Project Portfolio typically through analyse and design. The role requires good system and E2E STP process understanding, Governance/KPI framework requisite for STP, Compliance, SOX controls and will work closely with the Supplier Experience management team. The SME will also be a business partner with STP Service Delivery and STP Systems teams across the STP global landscape. The role will also require good relationships with key stakeholders across the markets at all levels. The role requires good leadership capabilities in the field of taking ownership, driving changes, visibility and stakeholder management due to the nature of the supported markets. Organizational Context Global Business Operations is a multi-functional shared service centre that is leading DIAGEO-wide transactions across various regions. Processes in scope are: Consumer to Cash, Source to Pay, Financial Control, Planning & Reporting, and Treasury. Business Services is a multicultural, multi-language environment. Market Complexity The Supplier Experience Strategy & Enablement team has a global remit across STP Systems & Processes servicing most of Diageo s markets and users across all regions including Europe, NAM, LAC, Africa and APAC. Relationships: Cross Business: Global, Regional and In-market Teams, Global IS Community including Programme/Project teams, Project partners as well as other Process teams (Financial Control, E2E Commercial, Data). Internal: STP Service Delivery, STP Governance, STP Systems Admin teams across Budapest, Bogota, Bangalore and Manila. External: 3rd Party IS Service providers (eg. Infosys, TCS) These relationships will encompass people based in a variety of locations and across multiple cultures, languages and time-zones. Leadership Responsibilities The role is responsible for supporting the efficient delivery of Diageo s Project Portfolio & internal Improvement Pipeline. The following leadership standards apply: Lead people for success - provide support to colleagues Be authentic - build good relationships across the STP landscape at all levels Find Solutions Be imaginative in finding solutions to issues & move them to action Connect to the Diageo Purpose - Show pride in Diageo; act as a positive representative of the company and our reputation. Consistently Deliver Great Performance Work with your Manager to define clear priorities & objectives. Demonstrate brilliant execution Grow Yourself - Develop and apply self-awareness, grow your capability and experience Responsibilities The Customer Excellence Process Transformation Manager is responsible for: Ownership of Improve Agenda globally for Procurement Transformation Supporting procurement AVP to deliver the current & future project portfolio with impact Support the E-sourcing agenda for procurement and a drive the improved penetration of E-sourcing tools Support our Catalogue improvement agenda and PR-PO Automation initiatives Providing Business Analysis & SME input to efficiently deliver Projects Ensuring Project Delivery is aligned to the STP Global Process Framework Design & Implement Powerful solution & Technology to support the Transformation agenda Support transformation of the existing procurement process with their knowledge of the outstanding, fit for purpose process Support Transitions with task split validation, documentation review, knowledge sharing Support in ensuring the process documents are up to date, embedded and process gaps are analysed and fed into process excellence strategy Support the STP Process Excellence agenda through process improvement, standardisation, simplification and automation Support standardisation of the COE model within the procurement service line focusing on process streamlining & optimisation, effective resource utilization and global standardized ways of working Individual Contributor role though will need to work alongside various business partners Effective Business Partnering with Key Stakeholders across Diageo to ensure the insights into their projects & change requirements