Sr. Executive/assistant/deputy Manager - Ofr Export Operations Job in Dhl

Key activities

• Is responsible for smooth execution of Exports shipments in line with customer requirements, country regulations, customs trade practices.
• Timely updates to customer service team on shipment related information
• To increase customer satisfaction (both internal/external) with best in class services
• Manage customer complaints efficiently through customer service team
• Manage cost effectively and strive to reduce cost consistently.
• Understanding of Exports/GSC Process and adherence of the same.
• Vendor Management
• To ensure realization of complete cost and revenue at the time of file handling itself in LOGIS through GSC team.
• Transmission of correct and complete documents to GSC team for file generation
• Record all data entry on part of GSC for addressal through HO.
• Maintain data quality all the times and avoid impact due data quality issues.
• To ensure regulatory compliance pertaining to AMS, ACI, ISF and FMC filing.
• Plug all possible gaps to eliminate revenue leakages.
• Avoid claims, penalties due service failures.
• To provide documents to FICO team as required for remittances.
• Timely closure of Network Open issue and to avoid same from occurring due mishandling of commercials at file level.
• Actualization of all Operational cost booked in LOGIS within timeline provided to avoid impact on P&L.
• Achieving all Operational performance targets set.
• To handle operational irregularities
• Send pre-alerts to network office with all necessary documents within 48 hrs of vessel sailing
• Co-ordinate with documentation team for timely LOT transmission
• Provide stuffing plan to gateway team
• Closure of dockets in time upon getting it signed by Manager ocean exports operations.
• Any Other responsibility designated by Manager Ocean Exports Operations

Skills

• Strong Ocean freight Operational knowledge.
• Customer service skills
• Interpersonal Skills
• Knowledge on product, consortium, transport industries
• Trade Laws, Country regulations and Customs practices
• Commercial Management skills
• Knowledge on currencies & conversions
• Good Communication skills
• Vendor Management
• Ability to achieve high level of service delivery.

Expected years of experience

• Experience: Minimum 5-6 yrs in the Shipping & Logistics Industry

Educational Qualifications

• Education: Master Graduate / Equivalent from a reputed Institute