Tech Customer Support Job in Datagrid

Vacancy: 1

Qualification: Any Graduate

Location: Mumbai

Experience: 2-3 years

Job Description:

• Listen and understand the client issues carefully
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Candidate Profile:

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Good knowledge of English & Hindi language
• Multi-tasking abilities
• Patience when handling tough cases
• BSc in Information Technology or relevant diploma will be an added advantage