Operations Manager Job in Cowrks
Operations Manager
Cowrks
4 weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
A progressive professional with hospitality background and experience in hotel operations. The desired candidate is expected to have over 10 years of experience in developing and executing business strategy and leading large cross functional teams. Expertise required across various aspects of property management, facilities operations, P&L management, and customer facing operations. The ability to build and maintain strong client relationships is imperative. Summary Functions as the strategic business leader of the campuses. Leads the direct reports and liaises with the leadership team, along with corporate leadership and cross-functional teams to ensure smooth operations and management of the Campuses. The role ensures that operations align with the Converge vision and standards by serving as a brand ambassador and prioritizing the needs of tenants and tenant employees. It aims to drive operational efficiencies, increase revenue, and optimize financial performance while fostering positive landlord and tenant relationships. Additionally, it involves developing and implementing city/region-wide strategies to deliver products and services that surpass expectations. Core Work Areas: Profitability and Revenue
Qualification : 3 years or above bachelors degree - Tertiary qualifications in hospitality, property, building or facilities management would be an advantage.
- Create annual budgets. Develop and maintain operating budgets for city and/or regional locations.
- Accountable for meeting the campus Converge budget by coordinating with retail leasing, marketing, training, technology, and other teams to execute campus amenities, activations, promotions, and events.
- Prepare and review reports along with financial statements to determine performance against budget.
- Prepare departmental budgets and objective manuals with constant review and observations.
- Executes and monitors Capital expenditure projects, preventative maintenance, energy conservation and other controllable expenses. Analysing and strategize for reduction in operations cost.
- Develop RevShare or Minimum Guarantee based Income streams by managing amenities and services.
- Play an active role in leasing of the retail/office spaces in accordance with the approved business plan for city/regional campuses.
- Ensures effective management and operations of all facilities and operations of the campus in the city/region.
- Ensures the building operations and facilities management, keeping with the Converge vision and standards.
- Prepares and implement lobby and F&B, related strategies in terms of campus experience.
- Creates, develops, and implements Monthly SLA, Management report & other operation related formats and reports in concurrence to client process guidelines.
- Adhere to all safety standards and procedures established by the campus operations team for execution of events and other activities on campus.
- Manage all vendor, sub vendor & contractor to ensure they follow all standards and procedures laid out by the campus operations team.
- Involve campus operations and safety team for all activation/events at the campus from concretization phase and have a monthly meeting with operation and safety team.
- Prepares and implements agreements for all space on hire and marketing plans; monitor all agreements, AMCs and plans for effectiveness.
- All events/SOH needs to be discussed with campus/regional marketing team before execution and have a monthly meeting with marketing team on upcoming activation.
- Plan and execute events according to the campus strategy, including one marquee event annually.
- Carry out weekly walk through of the campus along with campus operations team, same needs to be documented and followed up for closures with campus team.
- Work with campus operations team to ensure look and feel of the campus is elevated.
- Work closely with city/regional training resource to ensure training systems and procedures are in place for smooth operations and service excellence.
- Plan and executive new activations/service at the campus.
- Support the COWRKS transformation and marketing teams in deploying and promoting the Converge app on campus.
- Coordinate with retail vendors and assist the transformation team in onboarding amenities and services onto the Converge app.
- Collaborate with the procurement team to ensure optimal campus expenses and timely delivery of all purchase orders to vendors before activity commencement.
- Work closely with corporate, city resources and internal stakeholders to develop and execute effective operations strategy.
- Lead the campus team to develop strong operational processes, increasing efficiencies across all service-related areas.
- Create a culture of continuous learning that brings operational efficiencies.
- Develop KPIs and metrics to drive operational excellence, productivity, process improvement and service levels.
- Driving brand partnerships and alliances for enhanced client experience and customer delight.
- Develop initiatives that impact people, process, productivity, and service levels.
- Leading the campus team s resources to train new and existing staff of various operational processes.
- Collaborate with tenants and their employees to enhance engagement and curate amenities and activations that motivate employees to return to the office.
- Accountable for conducting the tenant engagement survey and will be responsible for the scores achieved during the survey by a third party.
- Utilize this data to develop trends and insights that will drive continuous improvement in the campus performance.
- Assist Customer Relationship Manager to liaise with tenant and support COWRKS transformation team on onboarding tenants onto the Converge app.
- Obtain regular feedback for all amenities and services deployed at the campus.
- Design and implement campus operational procedures and programs to ensure service consistency in all areas.
- Closely work with internal stakeholders and functions to ensure the smooth functioning of all departments and collaboration in service.
- Motivate employees to play a central role in customer care by bringing superior organisational skills, attention to detail, and passion to delight.
- Ensure all Fire, Health Safety, Environment compliances.
- Social Responsibility and Sustainability.
- Ensuring compliance with all legal requirements in connection with operations.
- Ensure all Compliances, Internal & External Audit controls.
- Guiding and supervising maintenance of the facilities.
- A self-starter with the ability to act autonomously.
- Demonstrated understanding of business and strong commercial acumen.
- Ability to understand complex situations and make sound business decisions.
- Communicates clearly, negotiates persuasively, builds, and maintains relationships internally and externally.
- Exemplifies Personal Drive and Integrity Self-motivated and outcome oriented.
- Achieves Results, implements change, has ability to identify and clarify ambiguities; Closure and delivery focused.
- Accuracy and attention to detail; has ability to manage several complex or high-priority issues simultaneously.
- Confident decision maker.
- Excellent written and verbal communication skills.
- Ability to work well under pressure and to re-prioritize multiple tasks.
Qualification : 3 years or above bachelors degree - Tertiary qualifications in hospitality, property, building or facilities management would be an advantage.
Experience Required :
Minimum 10 Years
Vacancy :
2 - 4 Hires
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