L1-L2 IT Support Engineer Job in Concept
L1-L2 IT Support Engineer Job
Concept
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Job Summary
Job description
- Support for Desktops, laptops
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
- Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable timeframe.
- Provide initial assessment of urgency and business impact on all support calls.
- Manage service requests, software installations, new computer setups, upgrades, etc.
- Manage IT assets inventory.
- Record incident resolutions in the Help Desk tool.
- Support the following technologies: Microsoft Office 365 products Outlook, Word, Excel, Internet Explorer, Windows 10 Operating Systems, Antivirus, Desktops, Laptops, USB modem, Printers, Networked copiers, NICs, basic LAN/WAN, Wi-Fi connectivity and others as assigned.
- Coordinate with the group IT teams and the vendors for the support.
- Monitor & taking daily backups for file server.
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts.
- Knowledge of basics of ITIL (incident management).
- Knowledge of multiple desktop programs, configuration and debugging techniques.
- Strong work ethic, detail oriented as well as excellent oral and written communication skills.
- Sound problem resolution, judgment and decision-making.
- Experience with TCP/IP and general networking issues.
- Experience providing superior customer service and support.
- Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
- Strong interpersonal and organization skills, successful in working both independently and in a team environment.
- Monitor performance and ensure system availability and reliability
- Provide Level-2 support and troubleshooting to resolve issues
- Understanding of networking protocols (e.g., 802.11, 802.1Q, Radius, QoS)
- Knowledge of Windows AD, DHCP, DNS, Group Policy
- Qualification - B.E/ B. Tech / Any Graduate
- Minimum of 2 years of experience as a support engineer
Experience Required :
1 to 4 Year
Vacancy :
2 - 4 Hires
Skills Required :
Hardware Engineer, Networks, LAN / WAN, Ms Office 365
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