Quality Team Lead Job in Concentrix

Quality Team Lead

Concentrix 4+ weeks ago

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Job Summary

Minimum 6 months experience as quality analyst.
Content moderation/Trust & safety experience is mandatory.
Effective management and leadership of people experience
An understanding of client and outsourcing relationships including partner and company strategy
Experience with applied coaching methodology for both deductive and inductive purposes
Clear disciplinary record and a proven performance record of accomplishment
In-depth knowledge of customer experience methodology, strategic planning and implementation of call handling and quality frameworks
Excellent communication, presentation, listening, analytical, numeracy, problem-solving, time management, report writing, organisational, advanced PC literacy and typing skills (Essential)