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BriefCase

Technical Specialist - Tier 2 (media Management) Job in Commvault

Technical Specialist - Tier 2 (media Management)

Commvault 4+ weeks ago
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Job Summary
  • Technical Support/Customer Service Experience minimum 8-12 Years industry experience
  • A minimum of 3 years of Commvault product support experience or any other Data Protection Solution is desirable.
  • Expert knowledge on one or more of operating system platforms, such as on-premises hypervisors (VMware or Hyper-V) Windows Server, and Linux/Unix OS, with the ability to troubleshoot issues confidently.
  • Expert knowledge of storage concepts such as SAN/NAS, and the capacity to troubleshoot storage-related problems effectively including hands-on experience with Appliances like NetApp, Dell, Veritas
  • Expert understanding of Windows/Linux File System and features like Archiving and Bare Metal recovery
  • Expert understanding of three or more of the cloud hypervisors like Azure, AWS / containers like K8s along with the awareness of their interaction with Commvault as a product.
  • Expert level experience with Active Directory, and possibly Microsoft Exchange, SQL Server, SharePoint, and Lotus Domino Services.
  • Expert level understanding in at least 2 or more of the DB technologies like Oracle, HANA, DB2, MySQL etc.
  • Proactively learns new technologies and can apply this knowledge to troubleshoot various system and application problems.
  • Expert level troubleshooting skills in network connectivity, name resolution, and performance-based issues with operating systems and/or hardware Expert
  • Ability to learn new technologies and apply this knowledge to troubleshoot various system and application problems.
  • Effective communication skills to clearly articulate issues and provide appropriate solutions or action plans to customers.
  • Ability to troubleshoot connectivity, name resolution, and performance-based issues with operating systems and/or hardware.
  • Ability to thrive in a dynamic setting, quickly adapting to changing priorities & maintaining composure & effectiveness under pressure.
  • Ability to handle sensitive and/or critical situations with Customers often involving negotiation skills.
  • A solid foundation in relevant technologies with a commitment to staying informed about industry trends & emerging tools.
  • Commvault Expert certification desired
  • Certification in other above listed technologies is desired.
Experience Required :

8 to 12 Years

Vacancy :

2 - 4 Hires

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