Technical Specialist - Tier 1 (client) Job in Commvault

Technical Support/Customer Service Experience minimum 5-8 Years industry experience

Knowledge of Commvault Product Portfolio or any other Data Protection Solution will be desirable.

Proficient knowledge of operating system platforms, such as on-premises hypervisors (VMware or Hyper-V), Windows Server, and Linux/Unix OS, with the ability to troubleshoot issues confidently.

Experience with Cloud Storage Technologies such as AWS, GCP & and Azure.

Intermediate to Advanced understanding of one or more of the cloud hypervisors like Azure , AWS / containers like Kubernetes along with the awareness of their interaction with CommVault as a product.

Intermediate to Advanced understanding of network principles and familiarity with network debugging tools like Wireshark, tcpdump, and others.

Experience with storage concepts such as SAN/NAS, and the capacity to troubleshoot storage-related problems effectively.

Intermediate to Advanced understanding of Windows/Linux File System and ability to address issues related to it.

Hands on experience working in one of these technology areas - Oracle, HANA, DB2, MySQL or any other DBs

Hands on experience on any appliance like NetApp/EMC/Nutanix

Intermediate to Advanced experience with Active Directory, Microsoft Exchange and SQL Server, along with a foundational understanding of Active Directory Services, MS SharePoint, and Office 365.

Understanding of backup-related issues and experience with tools for OS and application recovery.

Ability to troubleshoot connectivity, name resolution, and performance-based issues with operating systems and/or hardware.

Ability to learn new technologies and apply this knowledge to troubleshoot various system and application problems.

Ability to thrive in a dynamic setting, quickly adapting to changing priorities & maintaining composure & effectiveness under pressure.

A solid foundation in relevant technologies with a commitment to staying informed about industry trends & emerging tools.

CommVault professional advanced certification is desired

Experience working in SaaS environment is preferable