Technical Lead, Service Delivery (bandwidth Planning- Tx) Job in Colt Technology Services Group Limited

Technical Lead, Service Delivery (bandwidth Planning- Tx)

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Job Summary

Core Tasks

L2 Planning (Routing) of circuits as per customer requirement taking consideration of Colt network architecture, routing rules etc and trigger the downstream teams appropriately for various tasks.
Update various databases like XNG, Siebel etc providing the details of provisioning of circuits.
Adhere to OLA and Quality KPI as per defined target
Maintain high quality of output and ensure completion of tasks with a target of zero errors.
Real time closure of Order Handling System tools & XTRAC (workflow tools) tasks.
Perform quality check and drive initiatives to improve quality / accuracy at provisioning stage.
Handling complex solution related deliveries like Wave,NGN Packet & Ethernet VPN/ Bespoke etc.
Leading & executing delivery projects (Customer & migration projects)
Error free delivery as per Customer requirements
Co-ordinate with different stakeholder during delivery of orders
Independently Drive CSI initiative and project across function and Global SD.
Handling complex customer projects independently and ensure smooth delivery through delivery cycle.