Associate System Admin (helpdesk & It Ops.) Job in Colruyt Group

As an IT Operator you will be responsible for monitoring the events and troubleshooting of incidents in following environments - Test, System and Production within Colruyt Group. IT Operations team offers its services 24x7 to entire Colruyt Group. This team is involved in majority of the ITIL processes like Incident, Change & Problem Management, Monitoring of batch jobs, Service Request handling and also offers On call services

Roles of an Operator

• Event monitoring (using the tools OMI, BMC Control-M, Dynatrace, Tivoli).
• Monitoring of batch jobs in System & Production Environments
• Analyzing batch errors and troubleshooting
• Anticipate possible service outages and trigger corrective actions
• Process Adhoc IT requests from business and deliver the services as per agreed timelines.
• Systematically logging of events through defined protocols.
• Addressing unresolved issues to the concerned team for resolutions within defined SLE's
• Monitoring and carrying out standard day-to-day operations.
• Prepare and send a Daily Operations Report with relevant information and actions triggered
• Communicate efficiently within onshore and offshore teams
• Responsible in delivering the services 24x7 with desired Quality, Efficiency and Effectiveness (QEE)
• Flexible to work in shifts which includes Night and Weekend-shifts.
• Fundamental concepts of Linux & Windows Environment
• Fundamental network concepts
• Good analytical and logical reasoning.
• Preferably Fundamental knowledge of any operating system (Unix, Linux or windows) Fundamental concepts of Mainframe environment