Associate Project Manager Job in Cogno Ai

What you will do?

• Act as a link between the company and the client.
• Oversee and handle the complete end-to-end client support process.
• Communicate and coordinate with Product Development and Project Management Teams.
• Acquaint with the significant and complete knowledge of the projects running to fine tune user experience.
• Engaging actively with clients and handling client escalated issues post installation or implementation of their product needs.
• Provide technical expertise to clients in order to understand and resolve their issues.
• Addressing and acknowledging the clients queries with prompt replies.
• Keeping track of and reporting on project progress.
• Supporting the coordination and management of projects.
• Completing the documentation for the processes with respect to various projects.
• Performance of Root Cause Analysis to find out the causes for the issue arising so that preventive actions can be taken.
• Suggest timely, effective potential solutions for the deviations or issues occurring.
• Taking active interest in suggesting necessary changes in product development.
• Holding complete accountability and ownership for end-to-end user experience and complete focus on client satisfaction.

What we look for?

The following are the important eligibility requirements for this Job:

• B. Tech in Computer Science or IT or equivalent degree would be preferred.
• Fluent in Verbal and Written English.
• Must have a laptop or desktop to work.
• Experience of 0-1 years into Project management or Project handling.
• We are looking for a versatile and an efficient Associate Project Manager for handling all client escalated queries.
• It will include coordinating with the client, taking up their issues, troubleshooting, diagnosing the cause for the issue and resolving it at the earliest.

Must Have:

• Proactive, Prompt, and Responsive.
• Strong sense of responsibility and ownership.
• Ability to learn things quickly and pick up the domain well.
• Common sense and general aptitude.

Why do you want to join?

• Get a chance to shape your career in one of the fastest-growing spaces - Artificial Intelligence, Machine Learning, and other new-age technologies.
• Get a chance to work with some of the largest enterprise clients like ICICI Bank, HDFC Bank, Kotak Mahindra Bank, etc., and understand their business model and operations.
• Best of both worlds - Work experience of a startup and branding of Fortune 500 companies!
• Very fast-paced growth environment. You tend to learn and grow at a 2x rate minimum!
• Work with an incredible team that has created products for big BFSI enterprises (one of the toughest markets to crack!), which the customers love!
• Lots of creative freedom!
• Lots of fun at the workplace. Frequent fun activities to make work even more enjoyable :)
• Fantastic company culture. No politics. Just pure work and play!
• Very approachable and helpful seniors and peers.