Senior Associate - It Ops Services Job in Coforge
Senior Associate - It Ops Services
Coforge
4+ weeks ago
- Greater Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
- Permanent
Job Summary
ITSM Process Owner responsible for the following: Managing the lifecycle of all incident, request fufillment, problem, change, knowledge. Preventing incidents from happening. Minimizing the impact of unavoidable incidents. Making temporary solutions (workarounds) available to incident management. Developing final solutions for known errors. Performing trend analysis of important services or historical incidents. Identifying underlying causes of incidents and preventing recurrences. Developing workarounds or other solutions to incidents. Submitting change requests to change management as required to eliminate known problems. Recording, managing, and advancing the Incident, problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management. Incident, Problem resolution and closure Analysing historical data to identify and eliminate potential incidents before they occur. Identifying users to actively monitor and oversee the incident,problem resolution process.
Experience Required :
3 to 6 Years
Vacancy :
2 - 4 Hires
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