Vice President - Strategic Accounts (customer Success) Job in Clevertap Is Brought To You By Wizrocket, Inc.
Vice President - Strategic Accounts (customer Success)
Clevertap Is Brought To You By Wizrocket, Inc.
4+ weeks ago
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
Qualification : B Tech
- Own retention and growth of strategic accounts and collaborate with our sales team in account planning and developing growth opportunities
- Ensure that our customers are receiving measurable business value from our platform and achieving their strategic business objectives
- Serve as a trusted advisor to our customers, be a domain expert for them and ensure that they are adopting all key capabilities of our platform for their business use cases
- Engage senior customer executives around our vision/ roadmap and collaborate with them on product co-creation and innovation initiatives to advance customer goals
- Collaborate with the broader customer facing teams to ensure successful onboarding and training of new customers and act as a point of escalation for customers
- Project manage all customer initiatives and cross-functional collaboration to ensure consistent customer communication and experience
- Create customer success plans, lead adoption workshops and deliver executive business reviews to senior customer stakeholders
- Champion the needs of our customers and create a feedback loop to our product, engineering and sales teams that improves our ability to serve our customers
- Create frameworks, strategies and processes that will allow us to scale value realization, product adoption and customer experience across a large customer base
- Recruit, develop and retain talent to create a world class CSM team and provide leadership that maximizes the potential of each individual in the team
Adoption of the CleverTap platform
Customer Net Promoter Score
Customer advocacy - case studies, success stories, references
Employee productivity and retention
- B Tech in Computer Science and MBA from top tier university/ college
- 12+ years of experience in consulting, customer success or product management for a SaaS company (preferably in CRM/ Sales tech/ Mar tech space) or from strategy consulting firm in technology space
- Experience of leading $1M+ customer engagements and delivering outcomes to customers
- Experience of engaging c-suite customers for companies in India and also globally
- At least 3 years of experience of leading a team of Success Managers/ Account Managers
- Functional competencies: CleverTap product proficiency, Understanding of customer database, martech products, system integration, project management
- Behavioral competencies: Customer centric, Business acumen, People leadership, Communication and Influence, Executive presence
Qualification : B Tech
Experience Required :
Minimum 3 Years
Vacancy :
2 - 4 Hires
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