Lead Technical Support Engineer Job in Cleartrail Technologies Pvt. Ltd

Roles and Responsibilities:

• Identify Hardware and Software requirements related to propose solution.
• Validate propose solution and identify the risk/challenge if any and prepare the mitigation plan for the same.
• Keep yourself updated with latest trends in Hardware and Software Infrastructure
• Prepare project schedule and planning.
• Resource management based on project schedule and requirement.
• Design highly available product deployment architecture, networking architecture and storage architecture.
• Design network security as per the requirement of customer or solution.
• Design and deploy Hardware, Software and Application monitoring tools.
• Use automation for deployments and system upgrades/updates.
• Enable L2/L3 support to diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
• Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
• Assist with knowledge-sharing initiatives as well as product release training and documentation.
• Preparation and reviews of HLDs and LLDs.
• Team Mentoring

Skills:

• Candidates with hands on experience in following
  • Linux / Windows Administrations Level L2-L3
  • Routers Level L2
  • Switches Level L2
  • Load Balancers L1
  • Hbase, hdfs L1
• Candidates with certification will be preferred
• Hands on Experience in deployment and maintaining of Hardware Infrastructure including
  • Servers
  • Storages
• Experience of working in Network Security, implementation and configuration of Fire Walls0
• Experience in DOS, Pearl, Python and Shell Scripting will be an advantage
• Experience in performance monitoring using SNMP, WMI, SysLogs
• Experience in backup and recovery tools
• Experience in using system monitoring tools like Nagios
• Excellent written, verbal communication and presentation skills
• Strong organizational skills and ability to work independently
• Willingness to travel
• Experience of working with End Users will be preferred
• Designing Documentation (HLD, LLD, etc.)