Technical Lead - Application Support, Production Support, Software Support, Application Maintenance (windows Server, Sql, Iis Server, Jboss) Job in Kronos Incorporated
Technical Lead - Application Support, Production Support, Software Support, Application Maintenance (windows Server, Sql, Iis Server, Jboss)
Kronos Incorporated
4+ weeks ago
- Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
- Permanent
Job Summary
Perform the role of a technical lead managing resources to provide effective support & maintenance to customers
Mentor the team members & guide them towards improving their skill sets
Perform and review infrastructure and application level health checks for customers.
Respond, troubleshoot and resolve application level issues.
Support Kronos upgrades within the hosting customer base.
To be knowledgeable at the system level and capable of interfacing with other teams across the business line.
Installs, tests, documents, and troubleshoots Workforce Central software installations.
Delivers technical application of service packs and upgrades
Communicates effectively to both technical and non-technical individuals at various levels of customer organizations, as well as internally.
Uses consultative techniques and skills in their consulting services delivery
Apply your skills acquired as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
Expected to resolve a wide range of issues through imaginative as well as practical evaluation of identifiable factors.
Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
Possess strong consultative abilities and communication skills which they will leverage to tie their technical recommendations to business benefits and process change.
Should ensure that there is no delay in deliveries and should be completed within maintenance windows. Any delays should follow the escalation/communication process as defined.
Should review the tickets of your team members regularly and ensure that they are being kept up to date and guide or correct them whenever necessary.
Should ensure that all your customers Health Checks (Full and Quick) are performed as per the schedule and the appropriate reports are shared and recommendations are implemented.
Should work towards building the capability of the area assigned to you and develop the team members to be able to learn the assigned domain/module and be an SME of the same.
Suggest/Implement at least one initiative/innovation for process / deliverable improvements.
Should have directly managed a team of at least 5 resources for a minimum of 1.5 years
Should have excellent analytical and problem solving skills.
Must have Good knowledge of SQL database table structures, relationships, data types.
Sound knowledge on Windows 2003 / Windows 2008 OS and troubleshooting
Ability to install, configure and troubleshoot of IIS, Apache.
Sound knowledge of ITIL concepts primarily Incident and Change management policy/procedures
Good to have experience in implementing/supporting Workforce Central applications and knowledge of the underlying Workforce Central application architecture.
Familiarity with application and infrastructure hosting and monitoring; and client-side troubleshooting techniques
Good knowledge of Connect/WIM or other interface technologies
SSL, LDAP, AD, SSO Knowledge
Willing to work in shifts & weekends
Description
Provide ongoing technical application configuration, interface, reporting, and other application technical tasks for Kronos Workforce Central Cloud Customers.Perform the role of a technical lead managing resources to provide effective support & maintenance to customers
Mentor the team members & guide them towards improving their skill sets
Perform and review infrastructure and application level health checks for customers.
Respond, troubleshoot and resolve application level issues.
Support Kronos upgrades within the hosting customer base.
To be knowledgeable at the system level and capable of interfacing with other teams across the business line.
Installs, tests, documents, and troubleshoots Workforce Central software installations.
Delivers technical application of service packs and upgrades
Communicates effectively to both technical and non-technical individuals at various levels of customer organizations, as well as internally.
Uses consultative techniques and skills in their consulting services delivery
Apply your skills acquired as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
Expected to resolve a wide range of issues through imaginative as well as practical evaluation of identifiable factors.
Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
Possess strong consultative abilities and communication skills which they will leverage to tie their technical recommendations to business benefits and process change.
Should ensure that there is no delay in deliveries and should be completed within maintenance windows. Any delays should follow the escalation/communication process as defined.
Should review the tickets of your team members regularly and ensure that they are being kept up to date and guide or correct them whenever necessary.
Should ensure that all your customers Health Checks (Full and Quick) are performed as per the schedule and the appropriate reports are shared and recommendations are implemented.
Should work towards building the capability of the area assigned to you and develop the team members to be able to learn the assigned domain/module and be an SME of the same.
Suggest/Implement at least one initiative/innovation for process / deliverable improvements.
Qualifications
BE/B Tech. in Computer Science or related discipline and a minimum of 9 years of work experience in support & maintenance projectsShould have directly managed a team of at least 5 resources for a minimum of 1.5 years
Should have excellent analytical and problem solving skills.
Must have Good knowledge of SQL database table structures, relationships, data types.
Sound knowledge on Windows 2003 / Windows 2008 OS and troubleshooting
Ability to install, configure and troubleshoot of IIS, Apache.
Sound knowledge of ITIL concepts primarily Incident and Change management policy/procedures
Good to have experience in implementing/supporting Workforce Central applications and knowledge of the underlying Workforce Central application architecture.
Familiarity with application and infrastructure hosting and monitoring; and client-side troubleshooting techniques
Good knowledge of Connect/WIM or other interface technologies
SSL, LDAP, AD, SSO Knowledge
Willing to work in shifts & weekends
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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