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BriefCase

Lead Technical Support Engineer Job in Cleartrail Technologies Pvt. Ltd

Lead Technical Support Engineer

Cleartrail Technologies Pvt. Ltd 4+ weeks ago
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Job Summary

Roles and Responsibilities:

  • Identify Hardware and Software requirements related to propose solution.
  • Validate propose solution and identify the risk/challenge if any and prepare the mitigation plan for the same.
  • Keep yourself updated with latest trends in Hardware and Software Infrastructure
  • Prepare project schedule and planning.
  • Resource management based on project schedule and requirement.
  • Design highly available product deployment architecture, networking architecture and storage architecture.
  • Design network security as per the requirement of customer or solution.
  • Design and deploy Hardware, Software and Application monitoring tools.
  • Use automation for deployments and system upgrades/updates.
  • Enable L2/L3 support to diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
  • Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
  • Assist with knowledge-sharing initiatives as well as product release training and documentation.
  • Preparation and reviews of HLDs and LLDs.
  • Team Mentoring

Skills:

  • Candidates with hands on experience in following
    • Linux / Windows Administrations Level L2-L3
    • Routers Level L2
    • Switches Level L2
    • Load Balancers L1
    • Hbase, hdfs L1
  • Candidates with certification will be preferred
  • Hands on Experience in deployment and maintaining of Hardware Infrastructure including
    • Servers
    • Storages
  • Experience of working in Network Security, implementation and configuration of Fire Walls0
  • Experience in DOS, Pearl, Python and Shell Scripting will be an advantage
  • Experience in performance monitoring using SNMP, WMI, SysLogs
  • Experience in backup and recovery tools
  • Experience in using system monitoring tools like Nagios
  • Excellent written, verbal communication and presentation skills
  • Strong organizational skills and ability to work independently
  • Willingness to travel
  • Experience of working with End Users will be preferred
  • Designing Documentation (HLD, LLD, etc.)

Qualification :
BE (IT/Computers)
Experience Required :

8 to 10 Years

Vacancy :

2 - 4 Hires

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