L2 Support Engineer (zuora Application) Job in Cignex Datamatics

Location : Bangalore

Technology : Zuora Application

Job Title : L2 Support Engineer GoDigital & Digital Supply Chain

Number of positions: 1 opening.

Job Purpose:Is in charge of providing a strong Level-2 support on Zuora application and integrated systems to the business stakeholders using GoDigital and Digital Supply Chain eCommerce platforms.

Duties and responsibilities:

• Understand how the IT solution in Zuora and integrated applications supports the Business Process End-To-End.
• Globally address production issues and support end user queries around Subscriptions & Billing Zuora application.
• Build competency in the configuration of the Zuora application.
• Strong focus on Customer Centricity.
• Drive Incidents to closure by coordinating with the respective stakeholders.
• Work actively with team members to ensure production stability with proactive monitoring of the application.
• Perform daily checks and apply recovery and troubleshooting procedures strictly.
• Manage the application setups in PreProduction and Production environments.
• Engage with Tech Leads on the transition of IT solutions developed and needs to be supported in Run mode.
• Engage with Offer Onboarding and Country Deployments teams on transitioning the deployment related topics to Support teams.
• Communicate effectively with users, collaborate with stakeholders and colleagues across locations.
• Escalate issues and other topics to the right team when needed.
• Identify opportunities to solve recurring issues & work along with L3 team to deploy fixes.
• Contribute and promote Knowledge management in the organization.
• Improve existing documentation.
• Strong adherence towards process orientation.
• Effectively promote process best practices.

Qualifications:

• Strong communication and collaboration skills.
• Proven experience in Financial concepts - Billing, Invoicing, Payments, Rating, Taxation, Revenue, Accounting etc..
• Hands-on experience working on Finance topics with ERP systems - Oracle, SAP etc..
• Proven knowledge of business process E2E.
• Strong client driven approach & service oriented.
• Relevant experience in Subscriptions & Billing specifically on Zuora is preferable.
• Has proven experience with the end to end integration of Zuora including payment providers, tax calculation, supply and financial flows preferable.
• Strong Team Building and Mentoring Skills. Strong individual contributor as well.
• Willing to enhance skills and knowledge via trainings and certifications, as required.

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