Technical Lead- Microsoft Dynamics Crm Job in Ccs Technologies (p) Ltd

Job description Summary:

Lead Dynamics 365 Customer Engagement (CE/CRM) implementation, acting as the primary point of contact. Design, build and configure applications to meet business process and application requirements.

Provide functional consultancy in enterprise projects implementation using Microsoft Dynamics 365 CE/CRM platform. Should actively involve in reviewing client business processes, re-engineering the clients processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation.

Consulting including presales and supporting the sales team, product demonstrations, analysis, implementation and training of end users utilising primarily Dynamics 365 or earlier Dynamics versions such 2016 and 2015.

Lead multiple projects.

Business and process analysis

Documenting as-is and to-be within accurate and detailed scoping documents.

Conduct business process analysis and create Fit/Gap report

Liaising with developers and clients act as a point of communication.

Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team in drafting statements of work to include estimation of effort/cost.

Provide input and advice regarding Microsoft Dynamics 365/CRM 2015/2016 capabilities, functions and features to clients and prospects.

Build positive client relationships by developing an understanding of the client s business processes.

Develop analytical and insightful recommendations to meet deliverable targets, and complete project tasks within budget and to customer satisfaction.

Perform requirements gathering, Business Process Analysis.

Document and estimate customizations, data migration, and system integrations.

Enable end-user to use Dynamics 365 with systematic planning and execution of end-user training.

Skill Set:

Able to manage or lead multiple projects with advanced organizational skills

Strong understanding of core Microsoft Dynamics CRM/365 modules

Should possess Client facing and Business analysis skill.

Excellent communication and problem-solving skills.

Ability to handle multiple tasks and shifting priorities.

Ability to create high quality functional documentation and strong requirements gathering skills.

Highly confident with providing support and training to users.

Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analysing, and structuring relevant data.

Awareness of latest technologies and trends

Ability to assess the current processes, identify improvement areas and suggest the technology solutions.

Strong Technical know-how of Dynamics 365 customisation tools and technologies

Certifications in Dynamics 365 will be preferred

Experience:

Minimum 7 years Dynamics CE/CRM implementation and consultancy experience

Experience of providing Pre-Sales Demonstrations

Experience in leading end to end implementation.

Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365

Experience across various industries

Experience creating strong business cases supported by compelling value propositions.

Experience gathering business requirements (to be model, as is model, etc.) and experience configuring Microsoft CRM modules including Sales, Customer Service, Marketing, Field Service and Project automation.

Experience in designing and developing custom solutions

Scrum development methodology knowledge and experience

Qualification:

MCA/ B Tech / Any Graduation

Wishing you good luck!