Branch Manager - Operations Job in Cargomen Logistics India Private Limited
Branch Manager - Operations
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
MAIN DUTIES / RESPONSIBILITIES:
A Branch Manager is the one person who is in charge of the overall operation of a branch. The branch manager serves as a leader to his or her team of associates. He makes sure about all the management activities of the branch situated outside the main office. He or she will have to makes sure that the business grows larger and should also be able to provide customer satisfaction and also has to be very committed to the success of the business.
Being actively engaged in the branch operations and administration, the Branch Manager will have a strong focus on operational excellence, be results oriented, embracing and advocating the company culture. Key to this role is the responsibility of ensuring efficient operations of their branch within the company s risk and compliance framework.
Identifying and Setting up efficient logistics practices across the Branch. Identify opportunities in entire organization for improvements and execute Operational Excellence and Process Improvement / Best Practices. Provide coordination of all activities relating to Operational Excellence and enhancing knowledge of the tools and techniques of Operational Excellence / Lean methods. Assist Sales and operation for seamlees delivery . Planning and optimizing flow in a sending perspective in efficient delivery and supply solutions Streamline transport and distribution mechanism systems Facilitate development programs.
His / her responsibilities are as below:-
- Responsible for deliverables in all lines of business Customs Broking, 3PL, Freight , Licensing & Advisory services and other support functions F&A, HR, Admin & IT & of the branch.
- Responsible for branch Profit & Loss and cost-control
- Employ a performance management approach to achieve internal / external SLAs & ensure continuous improvement. This means getting into root cause analysis, and definition, as well as implementation of corrective actions.
- Day-to-day review with customer Sservice team.
- Relationship management with stake holders.
- Responsible for customer retention and the Customer Satisfaction survey.
- To be responsible for branch-related MIS
- Proactive approach towards resolving any transaction disputes with respective stake holders. Ensure speedy resolution of queries & grievance to maximize customer satisfaction level. Receivables Management:
- Timely collection of receivables.
- Periodic Reconciliation of Accounts receivables Team Management:
- To supervise the work of employees and will have to conduct performance evaluation of his or her team associates.
- Responsible for team building, training and retention of employees Business Development and Key Account Management
- Monitor Sales and Action Plans for the branch and proactively support staff to achieve the objectives, ensuring emphasis is placed on proactively seeking to identify member s needs and offer solutions through cross selling & up selling to the customers.
SKILLS & EXPERIENCE
a) Qualifications:
b) Experience: At least 5 years experience in a similar sector
c) Skills: The incumbent must demonstrate the following skills:
i. Inter-personal skills
ii. Communication Skills (Multi Linguistic) minimum should be able to Speak & Understand the Local Language / Hindi / English
iii. Team Building skills;
iv. Book-keeping skills
v. Analytical and problem solving Skills
vi. Decision making skills
vii. Effective verbal and listening Communications skills
viii. Attention to detail and high level of accuracy
ix. Very effective organizational skills
x. Effective written communications skills
xi. Computer skills including the ability to operate computerized accounting, spread sheet and word processing programs, and email at a proficient level
xii. Stress management skills
xiii. Time management skills
i. Be honest and trustworthy
ii. Maintain confidentiality
iii. Be respectful
iv. Possess cultural awareness and sensitivity
v. Be flexible
vi. Demonstrate sound work ethics
vii. Ability to build and nurture a team
viii. Must be a problem-solver
ix. Must be good at networking
x. Adept at multi-tasking
xi. Ability to build and nurture a team
xii. Must be a problem-solver
xiii. Must be good at networking
xiv. Adept at multi-tasking
Minimum 5 Years
1 Hire
