Hr Services Specialist Us Contact Center Job in Careers.abb

HR Services Specialist €“ US Contact Center

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

This is a HR Services Specialist €“ US Contact Center role, reporting to the Junior Team Lead, and will be a part of Global Business Services (GBS), HR Delivery team based in Bangalore. As a core member of the Employee Life Cycle Management (ELCM) team, you will be responsible for delivering HR Service support to the HR community, business managers and employees, you will provide a high level of support for internal customers, with accurate and timely processing of information for all stakeholders. This is a Fixed Term Contractual role for 1 year.

Your responsibilities

• Handle employee queries both over the phone and through the IT (ticketing tool).
• Ability to manage multiple demands on time and work with cross-functional teams.
• Excellent grasping powers able to understand the various processes.
• Capturing ELCM-related activities into appropriate systems and record the employee queries in an appropriate IT system (ticketing tool).
• Ensuring execution and delivery of ELCM services according to defined Service Level Agreement(s) like TAT, Quality, and Customer satisfaction (C-SAT).
• Attention to detail and accuracy.
• Willingness to learn and implement the learning in an innovative manner.

Your background

• Bachelor€™s or master€™s degree in any stream.
• At least 1-3 years of experience in HR Operations in a reputed organization. Prior experience in US BPO is preferred.
• Prior experience in HR Shared Services in a global organization will be advantageous.
• Proficiency in Ms Office and excellent written and verbal communication skills.
• Ability to manage multiple demands on time and work with cross-functional teams.
• A collaborative, solutions-oriented approach and strong analytical skills.
• Flexible to work in US shift.

More about us

Our mission Human Resources (HR) is to help ABB stand out when it comes to our people - from leadership, performance and talent management to rewards and career opportunities. In all that we do, we seek to create competitive advantage by dedicating resources to attracting, developing and retaining talented individuals who are customer-focused, collaborative, innovative and driven. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning