Customer Support Specialist Job in Careers.abb

Customer Support Specialist

Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies.

ABB Large Motors and Generators is a global technology leader in reliable high efficiency Motors and Generators. We provide the highest quality and service to our customers all around the world, with a focus on helping to use energy more efficiently. This is a Customer Support Specialist role, reporting to the Traction Project Manager located in Vadodara. You will be responsible for providing internal and external customer support (e.g. technical, order assistance, payment-related assistance and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

Your responsibilities

• Ensuring the resolution of customer issues related to order, technical payment by coordinating with sales, operations, supply chain management, and other internal and/or external teams.
• Coordinating resolution with after sales service and/ or spare parts teams.
• Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice is in place.
• Ensuring a positive customer experience throughout the entire process.
• Preparing and analyzing regular statistics (e.g. forecast) using available tools and collecting relevant information service.
• Developing, implementing and maintaining customer support processes.
• Participating in customer support related development projects (e.g. tools, competences, resources).
• Tracking regular target performance and provides results to management.
• Living ABB€™s core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• B.E/ B. Tech in Electrical or Electronics communication.
• Minimum 5-8 years of experience in Customer Support.
• Traction business experience is an added advantage.
• Good communication skills .
• Good knowledge of product line & customer interface.

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution €“ creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let€™s write the future, together.