Customer Service Specialist Job in Patterns

Customer Service Specialist

Vacancy of (10 Seats)

The role of the CSS will be to handle the International calls, emails, and chats of the customers. Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

TRAINING: - We provide all the necessary training to enable the candidate on the project. Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HODs decision whether to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, as well as the usage of different Help Desk platforms as well as Customer relationship management platforms.

JOINING: - Immediate Preferred

RESPONSIBILITIES

• Follow communication Procedures, Guidelines and Policies.
• Effectively manage a large amount of customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets.
• Identify customer needs and help customers use specific features to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits
• Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator.
• Assist in training junior customer service specialists.
• Get cross-training and handle other projects/processes simultaneously if required.

Any other tasks the Immediate Supervisor may assign.

QUALIFICATION: - Any (STUDENTS UNDERGOING EDUCATIONAL COURSE(S) NEED NOT APPLY.)

EXPERIENCE: - Proven Exp of 1.5 years or above.

GENDER: - Male / Female

SKILL SETS

• Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations.
• Computer & Internet Savvy
• Fast Typing (35 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%)
• Knowledge in customer complaint handling
• Focused
• Go-Getter
• Fast Learner
• Information collection and management skills

BENEFITS

• Rewards & Recognition

• Corporate Discounts for Employees
• Earned Leaves
• Employee wellness program
• ESIC
• Individual Development Plans
• Team Outing

IN-HOUSE FACILITIES

• Cafeteria - Meal Facility
• Indoor Game zone