Manager - Operations Job in Capita Offshore Business Services Pvt., Ltd.

Manager - Operations

Capita Offshore Business Services Pvt., Ltd. 4+ weeks ago

Mumbai, Maharashtra
Not Disclosed
Full-time
Permanent

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Job Summary

Manages the daily operation of a customer service operation to achieve clearly defined outcomes, whilst supporting the development of their teams, creating a positive working environment, where we can delight our customers Job Description Working with business unit managers, team members and other employees to meet customer needs in a responsive, efficient manner. Resolving elevated issues arising from daily activities. Monitoring and improving customer service operational performance, ensuring KPI's are met. Ensuring that reporting is accurate and completed in a timely manner. Hiring, training, assigning, directing, and evaluating staff

Experience Required :

Fresher

Vacancy :

2 - 4 Hires