BriefCase
BriefCase

Software Engineer Customer Support Job in Capillary Technologies

Software Engineer Customer Support

Capillary Technologies 4+ weeks ago
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Job Summary JOB DESCRIPTIONResponsibilities
  • Responsible for quickly assessing the issues and provide resolutions.
  • Perform analysis of customer reported issues related to User Interface, Database or Application Server.
  • Prepare data/code patches to fix data/code related issues.
  • Provide support and work in conjunction with peers within the Technology Team.
  • Assist in off-hour production emergencies.
  • Coordinate with various teams and raise tickets for all issues, analyze root cause and assist in the efficient resolution of all production processes.
  • Deep involvement in Customer Go-Live issues, enhancements and UAT.
  • Help and resolve incidents and problem tickets over within defined SLA s
EXPERTISE AND QUALIFICATIONS
  • Experience with any or combination programming languages: Java OR. NET/ C#
  • Good knowledge of JavaScript, HTML, CSS.
  • Good understanding of databases and excellent SQL querying skills.
  • Debugging / Log Analyzing and Correlating with Product functionality and Configurations.
  • Fluency with Web-based applications.
  • Excellent written and verbal communication skills are required to follow through and report status to customers and internal teams.
  • Strong communication, interpersonal and analytical skills.
  • Experience with Agile tools like Zendesk/ServiceNow/Jira.
  • Judgment and decision making, excellent planning, organizing & time management skills
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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